Mission

Mission Statement

The mission of Crossroads is to provide a healthy, safe, nurturing and culturally competent recovery environment that promotes a therapeutic alliance with the persons served and that fosters the self-empowerment of those recovering from addiction and/or mental health disorders.

Cultural Statement

Crossroads defines culture as that which describes the inherent ideas, customs, skills, language and beliefs of a particular group of people. Crossroads understands that these elements may be conveyed from generation to generation and that community advocacy validates cultural groups. The critical presence of these elements in the lives of the persons served compels Crossroads to view culture as crucial in our therapeutic approach. Crossroads believes that effective treatment must encompass the cultural self including the person's family, extended family and significant others. Based on this understanding of the role of culture in recovery, Crossroads regards family and community involvement and spirituality as integral components of recovery support.

Recovery and Cultural Vision

Culture is the soul of understanding and the heart of the human perspective. It is a doorway to what drives the human spirit and a window to the process of thought and emotion. It is the foundation of what we think, what we do, what we feel and how we choose to see, and ultimately, the vehicle to how we learn, what we learn and, most critical of all, how we change. Family reunification and community integration are at the heart of this cultural vision of recovery. A culturally sensitive recovery environment is created by treating the persons served and their family with dignity and respect, believing that it is possible for those served and their loved ones to improve their quality of life through recovery, and providing family-centered, gender-responsive, trauma-informed and culturally competent treatment, in English and in Spanish.

Core Values

Crossroads values:

  • Cultural diversity in the population of the persons served which enriches the therapeutic community.
  • Cultural diversity and competence in the governing board, management, administrative, clinical and non-clinical personnel which enhances service delivery.
  • Involvement of the persons served in improvement of service delivery and organizational management through informed choice, active participation, and solicitation of input.
  • Achievement of optimal outcomes for the person served through evidence-based treatment, integrated treatment for persons with co-occurring disorders, medication-assisted treatment as relevant, and service system improvement.

Commitment

Crossroads is committed to:

  • Corporate compliance with license regulations, DMHAS and other provider and contractual agreements, Commission on the Accreditation of Rehabilitation Facilities (CARF), Behavioral Health Standards, and state and federal regulations.
  • Continuous improvement of service delivery and organizational management through integrated strategic planning and achivement of management plan goals.
  • Stewardship of financial resources and revenue enhancement.
  • Development and retention of human resources.  
  • Removal of access barriers, especially for pregnant and parenting women.